FOR RENTERS:
Everything you need, from first inspection to settled in. At MAIN ROAD, we understand that renting is about more than a property — it's about a place to live. Whether you're searching for your next residence, preparing to move in, or already settled with us, you'll find what you need here.
FIND A PROPERTY AND APPLY
Finding your next residence with MAIN ROAD is simple. Browse our available rental properties online and register your interest to attend an inspection. Once you've found a property that suits your needs, submit your application through 2Apply, our secure online application platform. Please be organised with your documentations and ensure your references are contacted so they can provide their rental references without delay.
FIND A PROPERTY AND APPLY
Congratulations on securing your new residence. Once your application has been approved, our team will guide you through everything that follows:
- Signing your Residential Rental Agreement
- Payment of bond and initial rent
- Collection of keys
- Property condition report review
- Utility and service connection information
We're committed to making your move-in experience smooth, straightforward, and stress-free.
- Signing your Residential Rental Agreement
- Payment of bond and initial rent
- Collection of keys
- Property condition report review
- Utility and service connection information
We're committed to making your move-in experience smooth, straightforward, and stress-free.
REPORT MAINTENANCE
We understand the importance of maintaining a safe and comfortable home. Reporting a maintenance issue takes about a minute — and there's no app to download.
Send your request
Choose whichever suits you.
Email: maintenance@bricksandagent.com
SMS: 0480 019 119
WhatsApp: +61 480 019 292
Phone: +61 2 7201 8303 (automated voice service)
What happens next?
01 — Send your message Email or SMS us and you'll receive a follow-up message straight away.
02 — Add the detail Follow the link to a short online form where you can attach photos and videos, and describe the issue.
03 — Straight to your property manager Your request goes directly to the person managing your property.
04 — Stay updated You'll receive status updates on your job as it progresses. A note on photos: Please don't attach images to your initial SMS — the service can't receive them. You'll be prompted to upload photos and videos at step two, and the more detail you provide, the faster we can assess and coordinate the repair.Available in your language. The maintenance service supports English, Mandarin, Cantonese, Hindi, Arabic, Greek, Spanish, Italian, Punjabi, Tagalog and Vietnamese.
Keeping your details current.
Our system automatically matches the email address or phone number you're contacting from to the details registered for your property. If you change your email or mobile number, please let your property manager know so your requests continue to reach us. For urgent repairs, don't wait on this form. See Urgent Repairs below.
Send your request
Choose whichever suits you.
Email: maintenance@bricksandagent.com
SMS: 0480 019 119
WhatsApp: +61 480 019 292
Phone: +61 2 7201 8303 (automated voice service)
What happens next?
01 — Send your message Email or SMS us and you'll receive a follow-up message straight away.
02 — Add the detail Follow the link to a short online form where you can attach photos and videos, and describe the issue.
03 — Straight to your property manager Your request goes directly to the person managing your property.
04 — Stay updated You'll receive status updates on your job as it progresses. A note on photos: Please don't attach images to your initial SMS — the service can't receive them. You'll be prompted to upload photos and videos at step two, and the more detail you provide, the faster we can assess and coordinate the repair.Available in your language. The maintenance service supports English, Mandarin, Cantonese, Hindi, Arabic, Greek, Spanish, Italian, Punjabi, Tagalog and Vietnamese.
Keeping your details current.
Our system automatically matches the email address or phone number you're contacting from to the details registered for your property. If you change your email or mobile number, please let your property manager know so your requests continue to reach us. For urgent repairs, don't wait on this form. See Urgent Repairs below.
URGENT MAINTENANCE
Urgent repairs should be reported immediately. For any emergency involving personal safety, call 000 first. Recommend styling as a bordered callout in an accent colour, visually distinct from the sections around it. Urgent repairs may include:
- Burst water services
- Blocked or broken toilets
- Serious roof leaks
- Gas leaks
- Dangerous electrical faults
- Flooding or significant water damage
- Failure of essential services such as hot water, heating, or electricity
Not sure whether your repair is urgent? Consumer Affairs Victoria publishes the full list of what legally qualifies as an urgent repair, along with guidance on the difference between urgent and non-urgent repairs and the timeframes that apply. Repairs in rental properties — Consumer Affairs Victoria →
- Burst water services
- Blocked or broken toilets
- Serious roof leaks
- Gas leaks
- Dangerous electrical faults
- Flooding or significant water damage
- Failure of essential services such as hot water, heating, or electricity
Not sure whether your repair is urgent? Consumer Affairs Victoria publishes the full list of what legally qualifies as an urgent repair, along with guidance on the difference between urgent and non-urgent repairs and the timeframes that apply. Repairs in rental properties — Consumer Affairs Victoria →
EMERGENCY TRADES
For genuine after-hours emergencies, you may contact our trusted trades directly.
Plumbing: Leak Solutions - Levi @ 0423 822 637
Electrical: Premier Electrical - Steve @ 0408 307 704
Locksmith: Guardian Locksmith - Rick @ 0409 558 847
Handyman: First Choice Property Solutions - Caesar @ 0407 361 807
Flood & storm damage: SES @ 132 500
Before you call.
These contacts are for genuine emergencies only. If a trade attends and finds no fault with the property — or the issue has been caused by misuse or damage — you may be held responsible for the after-hours call-out fee. If you're unsure whether your situation qualifies, check the Consumer Affairs Victoria guidance above, or report it through our maintenance service and our team will assess it during business hours.
Plumbing: Leak Solutions - Levi @ 0423 822 637
Electrical: Premier Electrical - Steve @ 0408 307 704
Locksmith: Guardian Locksmith - Rick @ 0409 558 847
Handyman: First Choice Property Solutions - Caesar @ 0407 361 807
Flood & storm damage: SES @ 132 500
Before you call.
These contacts are for genuine emergencies only. If a trade attends and finds no fault with the property — or the issue has been caused by misuse or damage — you may be held responsible for the after-hours call-out fee. If you're unsure whether your situation qualifies, check the Consumer Affairs Victoria guidance above, or report it through our maintenance service and our team will assess it during business hours.
CONTACT
Still have a question?
Our rentals team is here to help.
Office hours: M-F, 9am to 5pm.
Essendon 2/326 Keilor Road, Essendon VIC 3040
Caroline Springs Level 1, 13–15 Lake Street, Caroline Springs VIC 3023
Our rentals team is here to help.
Office hours: M-F, 9am to 5pm.
Essendon 2/326 Keilor Road, Essendon VIC 3040
Caroline Springs Level 1, 13–15 Lake Street, Caroline Springs VIC 3023